Service & Downloads

All data sheets, instruction manuals and cleaning instructions for your GoodCooling unit at a glance.

Here you will find all data sheets, instruction manuals and cleaning instructions for your GoodCooling unit. If you have questions about service, repair or warranty, we are happy to help you personally – contact us.

Cleaning & descaling (all models)

Our illustrated step-by-step guide below shows the descaling process using the GoodCooling Y5 as an example. The procedure is essentially the same for all GoodCooling models – only the amount of descaler needed depends on your model's water tank size. If you have any questions, our team will be happy to help you personally.

Download the guide as a PDF · Further descaling guide

GoodCooling GCT Y5 entkalken – Schritt-für-Schritt-Anleitung (Titelbild) GoodCooling GCT Y5 entkalken – Schritt-für-Schritt-Anleitung (Titelbild)
Schritt 1: Vorbereitung – Trotec Entkalker mit Farbindikator und sauberes Wasser bereitstellen Schritt 1: Vorbereitung – Trotec Entkalker mit Farbindikator und sauberes Wasser bereitstellen

Schritt 2: Wasser bis Markierung L auffüllen Schritt 2: Wasser bis Markierung L auffüllen

Schritt 3: 500 ml Entkalkungsmittel hinzufügen Schritt 3: 500 ml Entkalkungsmittel hinzufügen

Schritt 4: Cooling-Funktion einschalten Schritt 4: Cooling-Funktion einschalten

Schritt 5: Höchste Lüfterstufe einstellen Schritt 5: Höchste Lüfterstufe einstellen

Schritt 6: Gerät 1–2 Stunden laufen lassen Schritt 6: Gerät 1–2 Stunden laufen lassen

Schritt 7: Wasser nachfüllen bis Markierung M Schritt 7: Wasser nachfüllen bis Markierung M

Schritt 8: Vorgang 2–3 Mal wiederholen Schritt 8: Vorgang 2–3 Mal wiederholen

Schritt 9: Gerät ist fertig entkalkt und einsatzbereit Schritt 9: Gerät ist fertig entkalkt und einsatzbereit

How often descaling is needed depends mainly on the water hardness in your region and how intensively the unit is used. With hard tap water, limescale builds up on the honeycomb cellulose filter and in the water tank faster than with soft water. Check the water tank and filter regularly for visible limescale deposits and descale promptly when necessary – you will find the illustrated step-by-step guide further up this page.

You can use a standard descaler suitable for household appliances. The amount needed depends on your model's water tank size – larger models such as the Y20 or Y30 need correspondingly more descaler than more compact units such as the Y5 or Y15. For the exact dosage, please refer to the packaging of the descaler and to our PDF guide above. If you have any questions, our team will be happy to help you personally.

Carefully remove the honeycomb cellulose filter from the unit and rinse it with clear, lukewarm water to remove loose limescale and dirt particles. Do not use aggressive cleaning agents or solvents, as these can damage the filter material. Then let the filter dry completely before reinserting it and putting the unit back into operation.

Documents by model

Commissioning & maintenance – video guides

Our units don't need laborious installation: simply unpack, fill with water and plug into a standard household socket. In the following videos we show you step by step how to commission and maintain your model.

Richtig aufstellen - Effektiv kühlen 1 Richtig aufstellen - Effektiv kühlen 1

Correct positioning – step by step

For the best cooling performance, the right location matters: place your GoodCooling unit as close as possible to an open door, a window or facing the part of the room you want to cool, leaving enough distance from the wall for free airflow. Fill the water tank completely, plug the unit into a standard household socket and it is ready to use.

Richtig aufstellen - Effektiv kühlen 2 Richtig aufstellen - Effektiv kühlen 2

Tips for optimal airflow

To let the cool, fresh air circulate optimally in the room, we recommend opening opposite windows or doors slightly – this creates a natural draught that carries the warm air outside. In closed rooms, ideally position the unit so that the airflow is directed straight at the occupied area.

GoodCooling Y5 – commissioning & maintenance

GoodCooling Y15 – commissioning & maintenance

GoodCooling Y20 – commissioning & maintenance

Questions about service,
repair or warranty?

Our team will help you personally – contact us directly.